1. Return Eligibility

To be eligible for a return, you must contact us within one week (7 days) after the delivery of your product. We require a video of the unboxing showing every angle of the product to be submitted along with your return request.

2. Return Process

2.1 Contact Us

• Email us at [Your Email Address] within 7 days of receiving your product.
• Include your order number, reason for the return, and the unboxing video showing every angle of the product.

2.2 Video Requirements

• The video must be clear and show the entire unboxing process.
• Ensure the video captures the product from all angles.
• Any visible defects or issues should be clearly shown in the video.

2.3 Return Approval

• Once we receive your email and video, we will review your return request.
• If your return is approved, we will provide you with instructions on how to send the product back to us.

3. Return Conditions

• The product must be in its original condition and packaging.
• Returns are not accepted after 7 days from the delivery date.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

5. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products
• Gift cards
• Products marked as final sale

6. Contact Information

If you have any questions or need further assistance, please contact us at:

• Email: [Your Email Address]
• Address: [Your Physical Address]

Thank you for shopping with Beyou. We appreciate your understanding and cooperation.